The following engineers report shows how the inappropriate use of white spirit resulted in the breakdown of a Viper Fang scrubber dryer and highlights how so many problems we encounter are down to user error. It started with a call to our head office from one of our regular customers to report an issue they were having with their recently serviced Viper Fang floor cleaning machine. The customer was based at a large retail store in Leek, Staffordshire, where the unspoilt town centre provides multiple retail opportunities for businesses and customers alike.
Diagnosing the Scrubber Dryer Breakdown
One of our engineers set off for the retail store in Leek, Staffordshire, perplexed by how a machine that had been serviced a mere six weeks prior could be in need of repair so quickly. The machine was purchased new from A3 Machines three years ago and had always been serviced on a regular basis. This was necessary, as the machine, a Viper Fang 24 battery powered pedestrian scrubber dryer, was seeing regular usage to keep on top of the build-up of dirt that can be commonplace in high footfall areas such as retail stores.
Our engineer arrived and carried out his inspections, carefully testing the machine to isolate the source of the problem. The customer had reported to us that no water was coming out of the Viper 24 and the cause of this became immediately apparent to our engineer when he lifted the lid off the water tank. He could smell white spirit! This may not seem, on the face of it, to be such an issue, but white spirit corrodes the mechanisms of the solenoid valve, which is what had happened in this case. The damage to the solenoid was irreparable. It turned out the white spirit had been put in the machine by a new member of staff, who had not been trained properly on how to use or maintain it.
Luckily, the fix was a relatively simple one, and all that needed to be done was to replace the damaged solenoid with a new one, from stock our engineer carries with him on the van. The fix could be made on-site and there was no need to leave with the machine.
Once again, this highlights the importance of training and A3 Machines always give, free of charge, full on-site training upon the delivery of a machine. We can also train an allocated trainer so that training is ongoing should a staff member leave.
Viper Fang 24 Battery Powered Pedestrian Scrubber Dryer
The Viper 24 scrubber-dryer is a robust machine. Measuring 141 x 66 x 100cm, it is housed in moulded plastic but its size means that it is durable whilst also being manoeuvrable. It is protected by front and rear collision protection and an impact-proof cover. It works in virtue of two tanks, one of which releases clean water and chemicals. The brushes then scrub the floor and the dirty water is sucked up as the machine moves over it, depositing the dirty water in the second tank. This makes it very simple to dispose of the dirty water, and the 66-litre tank means the user can spend less time emptying and more time cleaning.
The machine is particularly well suited to heavily shopped or treaded areas of flooring, which explains its popularity with retailers across the country and beyond.
White Spirit Leads to Viper Fang 24 Failure at a Large Staffordshire Retail Store
To contact the A3 Machines service team for help or to find out more about servicing and repairing Viper Cleaning Machines or similar please visit: http://www.a3machines.co.uk/machine-servicing
To read more articles from the A3 Machines engineers, please visit: http://repair.a3machines.info