Viper Transaxle Replaced under Warranty at Birmingham Retailer

If your reading this post looking for a Viper Transaxle for your sports car, I’m afraid you have come to the wrong place, A3 Machines are specialists in the supply and maintenance of floor cleaning machines and the Viper in question was a Viper Fang 24T scrubber dryer.

We received a service call from the cleaning manager of a large retail store informing us of a drive issue they were experiencing with their floor cleaning machine. The T in Viper Fang 24T stands for traction and refers to the drive motor in the Viper Transaxle, given it was no longer worked was quite concerning as the company had only purchased the machine from us only a short time ago however it was still covered by the manufacturers warranty.

Our engineers cover the whole country however in this instance, the store wasn’t too far away from our offices and was located in Birmingham in the Midlands. As one of the largest cities in the United Kingdom, Birmingham has a large array of shops and retailers and our customer was just one such example.

Replacing a Viper Transaxle

All of our floor cleaning machines are covered by a 12 months parts and labour warranty whether supplied new or reconditioned, so when we received a call from the manager of a large retail store in Birmingham to tell us that their Viper 24 Scrubber Dryer which was eleven months old had no drive, we were able to repair it for them, completely free of charge.

We sent an engineer on his way to Birmingham to assess the fault and diagnose what could be causing the lack of drive. Suspecting an electrical issue, he ran a number of diagnostic tests and it was clear that power was reaching the Viper Transaxle drive unit, but the 560 drive motor was not responding. It was therefore apparent that the drive motor in the unit had failed and would need replacing.

Viper Fang 24T Scrubber Dryer Replacement Viper Transaxle
Replacement Viper Transaxle

The Viper Transaxle drive unit is usually very reliable and so we don’t usually keep a stock of replacements however we can order them in so in this case our engineer had to leave the store with a free of charge loan machine whilst he ordered in the new transaxle from Viper cleaning. The part actually arrived promptly the following day and our engineer was able to make the repair and return the machine to the customer shortly after and retrieve the loan machine.

Viper Fang 24 Pedestrian Scrubber Dryer

The Viper Fang 24T scrubber dryer is a robust machine designed for the regular cleaning of medium to large areas of commercial flooring. The machine works in virtue of two tanks, the first holds up to 66 litres clean water and detergent and this is deposited at the front of the machine. The brushes then scrub the cleaning solution into the floor and the dirty water is collected from the squeegee at the back of the machine where it is extracted from the floor under vacuum and deposited in the 75 litre recovery tank.

The machine is battery powered which combined with its large tanks enable it to clean up to 2,400 square meters per hour making light work of what would otherwise be a labour intensive task. Measuring 141 x 66 x 100cm, it is housed in a strong moulded body shell, but its size means that it is durable whilst also being manoeuvrable. It is protected by front and rear collision protection and an impact-proof cover

Faulty Viper Transaxle Replacement at Retail Store in Birmingham

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