We received a phone call from a customer who reported an unusual issue with their floor cleaning machine. According to the customer, a rear viper fang caster (to give its full title) had come loose from their scrubber dryer a few weeks earlier. It seems they still been able to use the machine although it felt “a little lopsided”, however realising this problem needed to be resolved they decided to give us a call.
The customer was based in a retail store in Rochdale, Greater Manchester, where the Rochdale Exchange and the Wheatsheaf Shopping Centres offer a wide variety of shops for customers in the town. With a population of just over 200,000 the retail stores in the area and very busy, as are the machines cleaning their floors, so it’s not surprising they kept on using the machine for so long before reporting it.
Refitting a Rear Viper Fang Caster
We sent one of our engineers North, to the town of Rochdale in Greater Manchester to pay the customer a visit and install a replacement Viper Fang Caster. The cleaning team are under constant pressure to keep the store cleaned to a good standard, for both the benefit of the customer and in the event upper management dropped by for a surprise visit. To get the job done, the staff used a Viper Fang 24T Battery Powered Pedestrian Scrubber Drier.
We already knew the problem from what the customer had told our staff in the office over the phone, so we didn’t anticipate having to spend a great deal of time at the store and so armed with spare casters the call was routed into that engineers list of calls for the day.
When he arrived, our engineer inspected the machine and suspected that the caster had been knocked at some point causing damage to its mounting and eventually resulting in the bolts becoming loose and the caster becoming detached from the machine. A replacement viper fang caster was quickly fitted, and the machine was switched on and tested. The testing was needed to confirm the replacement caster was operating as expected but also to ensure no other problems needed addressing as the last thing we want is a call back.
Viper Fang 24T Pedestrian Scrubber Dryer
The Viper 24 scrubber-dryer is a robust machine. Measuring 141 x 66 x 100cm, it is housed in moulded plastic, but its size means that it is durable whilst also being manoeuvrable. It is protected by front and rear collision protection and an impact-proof cover. It works in virtue of two tanks, one of which releases clean water and chemicals. The brushes then scrub the floor and the dirty water is sucked up as the machine moves over it, depositing the dirty water in the second tank. This makes it very simple to dispose of the dirty water, and the 66-litre tank means the user can spend less time emptying and more time cleaning.
The Viper Fang 24 is built for performance and ease-of-use, making it perfect for a retail environment, where cleaning jobs involve navigating tight aisles and obstacles such as stands and rails.
It’s worth noting that we service and repair a great deal of machines from Viper Cleaning due to its popularity in the UK. Most of the issues we deal with stem from operator misuse or a lack of proper maintenance and we would like to point out that when the Viper machines are correctly used and maintained they are extremely reliable.
Viper Fang Repair at Greater Manchester Retail Store
To contact the A3 Machines service team for help or to find out more about servicing and repairing Viper Cleaning Machines or similar please visit: http://www.a3machines.co.uk/machine-servicing
To read more articles from the A3 Machines engineers, please visit: http://repair.a3machines.info