Noisy Viper Charger Replacement at Letchworth Warehouse

A call came through to the service desk from a warehouse cleaning supervisor requesting a charger replacement for their Viper floor cleaning machine. The charger was making a loud noise when plugged in and the cleaning team were wary of using it. The warehouse was located in Letchworth, Hertfordshire. Letchworth Garden City, to give the place its full title, is notable for being one of the UK’s first cities to whose planning principles favoured the best elements of suburban and countryside architecture making it a very nice place to live and always a pleasure to visit.

Replacement Viper Fang Charger

The warehouse cleaning team were responsible for maintaining the floors and ensuring they were clean and free of trip or slip hazards, and they used a Viper Fang 24 battery-operated pedestrian scrubber drier to make the task manageable. According to the supervisor, the charger had been dropped by a member of staff resulting in damage to the unit and hence the loud noise it was now making.

As we already had an engineer in that area, we were able to respond very quickly and reroute his schedule so that he could call into the warehouse and drop off a replacement. This was a quick fix for our engineer; we maintain over 800 Viper machines in the UK so we always carry charger replacements on our vehicles. As the old charger had been broken due to its being dropped, all the engineer needed to do was replace it with a new one. Once he made the switch, he tested the machine and of course, the battery was charging properly, and the machine was in full working order once again.

Viper Fang 24 Battery Powered Pedestrian Scrubber Dryer

The Viper Fang 24 scrubber-dryer is a robust floor scrubber dryer that’s ideal for cleaning the concrete floors of large warehouses. Measuring 141 x 66 x 100cm, it is housed in moulded plastic, but its size means that it is durable whilst also being manoeuvrable. The machine is powered by two heavy duty 12 volt batteries which naturally need to be charged via the supplied charger on a daily basis.

The machine is protected by front and rear collision protection and an impact-proof cover however like all machines wear and misuse can lead to problems and an A3 Service contract is advised to ensure maximum operational availability.

Viper Fang Battery Charger Replacement in Hertfordshire

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