The service team recently responded to a customer who reported that their floor cleaning machine had a damaged waste pipe. The machine was a Viper Fang 24T scrubber dryer which is a solid machine that’s difficult to damage in this way however the issue does render the machine unusable as waste water will be left on the floor.
The superstore was located in Cambridge, Cambridgeshire famous for its university, which was founded in 1209 and ranks amongst the top five in the world. This also means Cambridge is a great place for retailers, as the City has a large local population enhanced by students and tourists.
Assessing the Damaged Waste Pipe
Armed with replacement parts our engineers made his way down to Cambridge to repair the damaged waste pipe and get the machine operational again. Being a superstore it had a very large floor area that needed regular cleaning and to keep on top of this the cleaning team used a Viper Fang 24 battery powered pedestrian scrubber dryer. The visit was particularly urgent as the machine was in regular demand due to the inclement March weather.
On arrival our engineer took a look at the cleaning machine and verified the issue was related to a damaged waste pipe which was preventing the machine from picking up dirty water as it should. It soon became apparent that the waste pipe was indeed damaged and it didn’t take long to replace it.
The next step before handing the machine back to the cleaning team was to perform a number of operational tests to ensure there were no other issues. Naturally the last thing we want is to be called back to the same site following a service visit so we always look for other problems. No other problems were found and it was clear the machine was performing properly once again so the machine was given back to the cleaning team.
It wasn’t apparent what had caused the damage to the waste pipe and I wouldn’t want to speculate, the main point is that the customer was very happy to have their machine back in full working order.
Viper Fang 24T Pedestrian Scrubber Dryer
The Viper 24 scrubber-dryer is a robust machine that’s very reliable and a popular choice for the cleaning of commercial floors in the UK. It’s worth noting that A3 Machines alone service and repair in excess of 800 of the ever-popular Viper range of battery operated scrubber dryers. They are a very reliable and robust machine, but very often, many of the issues are down to user error, misuse and lack of regular servicing/preventative maintenance.
The machine measures 141 x 66 x 100cm and is housed in a strong moulded plastic case and has a very durable yet manoeuvrable design. It is protected by front and rear collision protection and an impact-proof cover. The machine has two tanks, one of which releases clean water and chemicals and second for the recovery of the soiled water after it has been extracted from the floor. The large battery capacity and tanks ensure the user can more time cleaning the floor and less time emptying the tanks and waiting for the machine to charge.
Viper Fang 24T Repair at a Superstore in Cambridge
To contact the A3 Machines service team for help or to find out more about servicing and repairing Viper Cleaning Machines or similar please visit: http://www.a3machines.co.uk/machine-servicing
To read more articles from the A3 Machines engineers, please visit: http://repair.a3machines.info